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Business Services Manager - London
London, ontarioBusiness Services Manager – London
Our Customer is a dynamic, growing organization that provides essential tax and accounting services, alongside Value-Added Business Services. Their expert Business Services Team specializes in payroll processing, corporate support, and compliance management, including maintaining minute books, preparing annual reports, and ensuring corporate governance.
They are seeking an engaging, strategic, and empathetic leader to oversee their London-based Business Services team. This role offers the opportunity to drive operational excellence, develop a high-performing team, and expand their services across multiple locations.
About the Role
As the Business Services Manager, you will lead and manage the team, ensuring service excellence, operational efficiency, and strategic growth. Your leadership will be instrumental in enhancing our offerings, strengthening client relationships, and identifying opportunities to scale our services.
Key Responsibilities
Our Customer is a dynamic, growing organization that provides essential tax and accounting services, alongside Value-Added Business Services. Their expert Business Services Team specializes in payroll processing, corporate support, and compliance management, including maintaining minute books, preparing annual reports, and ensuring corporate governance.
They are seeking an engaging, strategic, and empathetic leader to oversee their London-based Business Services team. This role offers the opportunity to drive operational excellence, develop a high-performing team, and expand their services across multiple locations.
About the Role
As the Business Services Manager, you will lead and manage the team, ensuring service excellence, operational efficiency, and strategic growth. Your leadership will be instrumental in enhancing our offerings, strengthening client relationships, and identifying opportunities to scale our services.
Key Responsibilities
- Lead, develop, and manage the Business Services team, ensuring efficiency, quality service delivery, and high performance.
- Recruit, mentor, and support team members through learning & development programs, performance management, and career growth strategies.
- Oversee payroll processing and corporate administration, ensuring compliance with regulatory requirements.
- Serve as a key local leader, driving business development opportunities in London and beyond.
- Foster a collaborative and motivated team environment, encouraging professional growth and employee engagement.
- Work closely with senior leadership to expand our Business Services offerings and drive revenue growth.
- Build and maintain strong client relationships, ensuring our services are clearly communicated and valued.
- Collaborate across departments to enhance knowledge sharing and company-wide service integration.
- Champion process improvements to enhance efficiency and the client experience.
- Lead technology enhancements to streamline operations and improve service delivery.
- Proven leadership experience, ideally in business services, payroll, or corporate administration.
- Exceptional communication and leadership skills, with the ability to inspire, develop, and manage a team.
- A strategic and proactive mindset, eager to drive growth and expand services.
- Strong business acumen and relationship-building skills, with the ability to represent our organization externally.
- London-based professional with a deep understanding of the local business environment.
- Minimum 5 years of supervisory experience in a customer-focused business.
- Ability to communicate complex information in a clear and accessible way.
- Proven ability to engage and lead teams to achieve strong business results.
- Strong problem-solving, collaboration, and innovation skills.
- Track record of building trusted relationships with colleagues, clients, and stakeholders.
- Proficiency in MS Office and an openness to adopting new technologies.
- Make an impact as a key leader in our London office.
- Shape and grow our Business Services division.
- Work in a collaborative, innovative environment.
- Enjoy a competitive salary and benefits package.