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Call Centre Sales Representative

Markham, Ontario

Our Customer is looking to hire for their Sales team.   They are looking for dynamic individuals who love dealing with Customers and helping them through the Journey of purchasing Products that they need. They are committed to training you in the areas that will lead to your sucess in this role! In this Sales role, you’ll be responsible for delivering exceptional results through expert advice, advanced underwriting skills, and a commitment to sales excellence. You’ll be responsible for delivering sales targets, identifying cross-sell and up-sell opportunities, and helping to build a high-performance sales culture. You’ll be supporting the team by sharing knowledge and modeling best-in-class performance, while also driving individual sales targets and ensuring compliance with regulatory guidelines.
 
We’re seeking professionals who thrive in fast-paced, target- driven environment, and who are motivated by results, recognition, and customer impact.

 

Hours of operation:

Monday to Friday from 8:00 a.m. to 9:00 p.m. and Saturday from 8:00 a.m. to 5:00 p.m. You will be required to work five 7.5 hour shifts per week/37.5 hours per week within these hours of operation. The role requires working from the office full-time for the first 3-5 months, then a gradual move to a hybrid model. 

Responsibilities:

  • Drive strong sales results by quoting, underwriting, and selling Home & Auto insurance policies

  • Consistently exceed sales KPIs, conversion targets, and retention metrics

  • Apply underwriting judgement to new business, endorsements, and renewals within delegated authority

  • Provide technical underwriting support and guidance to junior team members

  • Identify and close cross-sell and upsell opportunities to grow the portfolio

  • Deliver an exceptional customer experience that builds loyalty and retention

  • Stay current on product, pricing, underwriting and regulatory changes

  • Track and analyze your own performance to continuously improve outcomes

  • Service existing customers by updating their policies to meet their changing needs and provide new products as required

Qualifications:

  • College Diploma or University Degree is an asset

  • OTL license must be attained (RIBO is acceptable), and our customer will provide training. If you already have your OTL or RIBO then that is a definite asset for this role. 

  • Demonstrated track record of exceeding sales goals

  • Excellent verbal and written communication skills

  • Customer focused and ability to match products to customers’ needs

  • Self-starter with strong problem-solving skills and the ability to manage competing priorities

  • Comfort using multiple systems and learning new technology platforms

What you’ll get:

  • Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities

  • Outstanding Career Development opportunities

  • We’ll support your professional development education

  • Competitive vacation package with the option to purchase 5 extra days off per year

  • Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

  • Corporate wellness programs to support our employees’ physical and mental health

Demand For HR Inc. does not use AI in our Recruitment assessment process, we only use it for sourcing candidates. Our Customer does use an AI tool (HireVue), for virtual interviews in their process. 

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